FAQ

You have 30 minutes to make it complete the booking, after that it will be automatically canceled. 30 minutes have too pass before you can see the cottage as available on the web if you cancel the booking in the middle of it. If something happens at the end of the payment and you can’t see the house again after 30 minutes, please email us info@gumo.se . We will then take a look and see if we can find your booking and finish it for you. Instead of payment with card you will then receive IBAN, BIC etc. on your email.
You get the keys to the house at GuMo’s office and you return them at the office. If no one is here to help you, you have a key code on your booking. Enter the door that has a sign that says Key cabinet, this door is always open 24/7. Find your envelope and after that you enter your key code + #, if done correctly one hatch will open and you can take your keys. Please check that the leather badge on the key has the same number as the paper in the envelope. The keys will be there until you collect them or to your departure.
You find GuMo´s office on the opposite side from Stadium Outlet, 8848 and Intersport before Sälen village. In your arrival envelope you will find directions to the cottage. If you need a map over Sälen with all the addresses, just take a free map in the key room or ask us. You can also find the map in your arrival envelope on www.gumo.se on the house that you booked. Document ”Click here to show map”.
We answer at +46(0)28026350, you can also send us an email at info@gumo.se. The few occasions we turn off the phone, there is always an emergency number that you can call. We appreciate if you only call that number if there is a big problem in the house or if you don’t can collect the key in the key cabinet. We therefore have no regular opening hours at the office, but we usually answer the phone (if you come to voicemail, just leave a message and we will call you back as soon as we can). The Key cabinet is open 24/7.
Do not move in if the cottage is inadequately cleaned. Give us a call +46(0)28026350 and we will solve it together. Often someone can come and clean the house before you move in. We do not accept complaints about cleaning on departure or later in the week. Between 11:00-15:00 GuMo check the cleaning after each guests.
Cleaning of the house is NOT included. You can clean yourself, instructions can be found in the hallway in the cottage, you can also find it here. Do you want to book cleaning after your visit? Contact us at info@gumo.se or give us a call 0046(0)280-26350. If you book cleaning you only throw away the garbage, wash the dishes, empty the fridge and freezer and empty the ash from the stove. You can book cleaning at 08:00, 09:00, 10:00 or 11:00. With reservation that the cleaning times may be fully booked. Cleaning price (2017-2018):
Cottage sizeCleaning pricePrice with tax deducting
0-35 sq1100SEK680SEK
36-50 sq1200SEK730SEK
51-70 sq1400SEK830SEK
71-90 sq1650SEK955SEK
91-120 sq1900SEK1080SEK
121-150 sq2300SEK1280SEK
151-200 sq2500SEK1380SEK
201- 3000SEK1630SEK
We are flexible and let you in the cottage earlier if the house is not booked the period before arrival. From 08:00 you can pick up your keys, so don’t forget us on the way up. Then we have the opportunity to see if you can move in early or if you have to wait until 15:00 to move in. How can I see if the cottage is booked? If you are looking on www.gumo.se and looking at the week before you come to the cottage or maybe same week, (if you have booked Thursday to Sunday). If the cottage is not vacant, the cottage is booked.
One set includes, 1 pillow case, 1 duvet cover and 1 single sheet, plus a large towel and a small towel. Most of the time you will find the bedding bags in the cottage on arrival, if you booked it in time. You make your own bed. On departure, put the dirty laundry in the big (black/blue) bag and leave in the hall or bring it down to GuMo´s office. Price 150SEK / “bedding bags” can be booked under my pages, or you can call 0046(0)280263 50 or email info@gumo.se
We rent highchairs that you attach to a regular chair also a black highchair. If you rent a travel cot, you bring your own blanket, pillow and sheet. Most of the time you will find the high chair / bed in the cottage on arrival, if you booked it in time. You fold up the travel cot yourself and on departure you fold it down. Put it in the case and place bed and / or chair in the hall before departure. Highchair 100SEK, cot 200SEK, black highchair 200SEK / booking. For booking, log in to my pages, alternatively email info@gumo.se or call 0046(0)280- 263 50.
When you clean the cottage, look at the cleaning instructions found in the hall on the paper A little to think of (Lite att tänka på) you can also find them here. Close all windows and lock the doors (also the balcony door) and return the key/keys at GuMo's office. If the office is closed, you can leave the keys in the return pipe at GuMo's office, enter the white door that has a sign that says Key cabinet and you will find the return pipe. You should be out of the house by 11:00 (If you booked cleaning for example. at 08:00, you must have left the cottage by 08:00). GuMo checks the cleaning in the cottage between 11.00 and 15.00. If the cottage is not cleaned according to the cleaning instructions, here, you will be charged at least for a weekly cleaning. If you on departure day want to stay on the mountain, you can leave the keys at the office when you pass GuMo on the way home. The important thing is that the cottage is cleaned and you are out of the cottage at 11.00
Yes, if you on departure day want to use the mountain, you can leave the keys at the office when you pass GuMo on the way home. The important thing is that the cottage is cleaned and you are out of the cottage at 11.00.
To most of our cottages we have 2 sets of keys. Unfortunately, there are some cottages, where we only have one set of keys. Then it says “endast 1 nyckel” after the address on the booking. If so you can find a good hiding spot at the house to your key!
No, you do not have to wait for us. GuMo checks the cleaning when the cottage is empty, the check out at 11:00 in all cottages. Either you can pay for the cleaning or clean the cottage yourself, according to the instructions in the house or find it here. If the house is poorly cleaned, we will charge you for at least one weekly departure cleaning.
Have you lost any key during your vacation, please let us know. A lost key is charged with at least 500SEK. We have a system where we log out the keys to each guest. Using the codes, we can see when we don’t get the right number of keys back.
I have booked a cottage and it says the payment should be “now” or within the very next days. We know it takes a few days for us to see the payments. Make the payment and please email us a screenshot or picture on the payment so we can log out your keys.
Bring toilet paper, kitchen towels, bags, foil, hand and machine dishwashers, soap, detergent (for cleaning the cottage). It is okay to use what you find in the cottage but if you take the last one, please buy a new and leave it. It may also be good to bring a dish towel, dish brush, dishcloth to the cottage. If there is no freezer in the house, it may be good to have a fridge “bag” outside.
When you rent a cottage from GuMo you will receive a discount voucher that only applies to ICA in Sälen village. If you shop for 500SEK you get 100SEK in discount and also a welcome gift, a 1.5L soda of your choice and OLW potato chips of 170-300g. ICA also has a nice delicatessen counter.
As a GuMo guest you have a 10% discount on the ski rental prices from Dalskidan in Sälen village. Their store is located close to GuMo’s office. Book on their website http://www.dalskidan.se or show your booking at the checkout, you then get 10% discount on the ski rental prices.
In your arrival envelope you will find a paper from the restaurant Lammet och Grisen. On Mondays you can buy ready-made chilled dinners for easy heating in the cottage with 50% discount. We highly recommend this.
During the Vasalopp weeks, the road to the GuMo office closes two Sunday mornings. We will then set up a temporary mailbox on the western side of Dalälven where you can leave the keys. Special information, maps etc., will be included in your arrival envelope to those who have a current booking on these occasions. You will get an email some days before arrival with information about this, we will also inform you when you pick up your keys.
We can help you. We take 482SEK / hour + mile compensation. If we have to send it to you we charge you for the stamps needed. Sometimes we can take it in connection with something else and split the bill (not stamps). It depends if it is urgent and in which cottage.